Frequently asked questions
How do I open an account?
Register with your email, confirm your identity with a valid ID document, and your dashboard is ready to use.
How do I deposit money?
Sign in, open the Deposit page, enter an amount and pay by card or bank transfer. Your balance updates once the payment clears.
How do I withdraw my funds?
Open the Withdraw page, enter the amount and your receiving bank details, and submit the request. Funds are normally released within 1–3 business days.
Is there a minimum balance?
No. Everyday Wallet accounts have no minimum balance. Fixed Term Savers have a minimum opening amount shown on the plan.
How is my money protected?
All balances are held under layered security with encryption, identity verification and continuous fraud monitoring.
What are your fees?
Opening an account, depositing and holding funds are free. Any transfer or service fee is shown before you confirm a transaction.
Can I use the account from outside the United States?
Yes. We serve customers in 38 countries and support international deposits, transfers and refunds.
How do I contact support?
Email info@wzglobalrefundbanking.com at any time, or use the contact form. Support is available 24/7.